Contact Us

First Command Bank is dedicated to being your bank for the way you live and work. So we're readily accessible by phone, e-mail and postal mail to answer your questions and serve your banking needs.

By phone

• For 24-hour automated banking, call toll-free 1.888.763.7601.
• To speak to a Customer Care representative, call toll-free 1.888.763.7600 Monday - Friday, 7 a.m. - 7 p.m. Central Time. OnCommand Online Banking support is available 'round the clock, seven days a week.
• To call from overseas, use the AT&T Direct Service Access number for the country from which you're calling, then enter 888.763.7600 to speak to a Customer Care Representative or 888.763.7601 for automated phone banking. Or, you may dial direct and call us collect at 1.817.763.0000.
• For Trust Services, call 1.888.763.7603.

By e-mail

For questions and correspondence about:

• Checking and savings accounts certificates of deposit, and IRAs, e-mail fcbcustcare@firstcommandbank.com.
• Debit, ATM and Visa credit cards and OnCommand^™ online banking, e-mail fcbebank@firstcommandbank.com.
• Loan products, e-mail fcbloanservice@firstcommandbank.com.
• Mortgage loans, e-mail fcbmortgage@firstcommandbank.com.
• Trust services, e-mail fcbtrust@firstcommandbank.com.
• Report suspicious e-mail messages to abuse@firstcommand.com.

By fax

• For Deposits and Customer Service: 888.763.7605
• For Lending and Credit Cards: 866.369.3641
• For Trust and Asset Management Services: 866.839.3440

Click here for FCB Fax Cover Sheet

By postal mail

• Correspond via standard mail to:
      First Command Bank
      PO Box 901041
      Fort Worth, TX 76101-2041
• Correspond via express mail to:
      First Command Bank
      1 FirstComm Plaza
      Fort Worth, TX 76109-4999

To request postage-paid deposit envelopes for banking by mail, e-mail fcbcustsvce@firstcommandbank.com. Include your name and address in your request.