Frequently Asked Questions
Follow these links for answers to frequently asked questions about:
- First Command Bank (general information)
- Online Banking
- Checking and Savings
- Loans
- Credit Cards
- Debit and ATM Cards
- Security
About First Command Bank
Where are your branches?
Currently we have one branch located at 1 FirstComm Plaza in Fort Worth, Texas.
What are your hours of operation?
Our lobby hours are 9:00 a.m. - 3:00 p.m. Central Time, Monday - Friday. Our Customer Care Center is available via phone at 888.763.7600 from 7:00 a.m. - 8:00 p.m. Central Time Monday - Friday. We are available to assist you with online banking issues 24 hours a day at 888.763.7600.
What is the bank's routing (ABA) number?
The bank's routing number is 111993695.
How long will it take for you to respond to my email?
We strive to respond to e-mail received Monday - Friday within four hours. Messages received over the weekend and on holidays will be reviewed the following business day. You may contact our Customer Care Center at 888.763.7600 from 7:00 a.m. - 8:00 p.m. Central Time Monday - Friday.
Are my deposits at First Command Bank FDIC insured?
First Command Bank is FDIC insured. The FDIC insures all deposits at insured banks, including checking, NOW and savings accounts, money market deposit accounts, and certificates of deposit (CDs), up to the insurance limit. The FDIC does not insure the money you invest in stocks, bonds, mutual funds, life insurance policies, annuities, or municipal securities, even if you purchased these products from an insured bank. The basic insurance amount is $100,000 per depositor per insured bank. Certain retirement accounts, such as Individual Retirement Accounts, are insured up to $250,000 per depositor per insured bank. If a family has $100,000 or less in all of its deposit accounts at the same insured bank, the deposits are fully insured. The FDIC provides separate insurance coverage for deposit accounts held in different categories of ownership. A person may qualify for more than $100,000 in coverage at one insured bank if he or she owns deposit accounts in different ownership categories. To learn more, visit the FDIC's Deposit Insurance Web site at http://www.fdic.gov/deposit/index.html, where you can estimate FDIC insurance coverage.
Online Banking
What hours is OnCommand Online Banking available?
Access to the system is generally available 24 hours a day, 7 days a week except from 2:00 a.m. until 5:00 a.m. ET on Wednesdays, and occasionally for system maintenance.
What Internet browsers should I use to access OnCommand Online Banking?
Recommended Browsers for Windows and Macintosh Users
What if I forgot my OnCommand User ID or password?
If you've forgotten your User ID, call online banking support any time, day or night, at 888.763.7600. If you've forgotten your password, enter your user ID on the log-in page and select the "Forgot Password" link at the password request. You'll be prompted to respond to the authentication questions you set up when you established your OnCommand account. (Remember, your answers are case-sensitive.) Once you've successfully answered the authentication questions, you'll be prompted to reset your password. If you are unable to answer the authentication questions or need additional help, call OnCommand online banking support at 888.763.7600.
How do I register for eStatements?
To register for eStatements you must have an OnCommand online banking profile. (Got a First Command Bank account, but not an OnCommand user? Register for OnCommand here.) Log in to OnCommand online banking. Select the Accounts tab, then the "View Statement" link in OnCommand. Upon accepting the terms in the disclosure, you'll be registered to begin receiving eStatements, and you will no longer receive paper statements. View more eStatements FAQs.
What is Money HQ?
Money HQ is a secure way to consolidate all of your online account information from different financial relationships and move money on the Internet. Money HQ provides you with the ability to consolidate your online financial account information into one site and to move money between accounts and individuals. There is a monthly service fee of $4.95 for use of the Money HQ Service. Learn more about Money HQ.
How can I unsubscribe from Money HQ?
Log in to OnCommand. Click on the "Services" tab. Under "Profile," click on the "Unsubscribe from Money HQ" link.
What is Same Day Payments?
Same Day Payments is a secure bill pay service that allows you to make a payment to a participating merchant that is received and credited to your account by the merchant on the same day. Same day payments made on holidays and weekends will post on the next business day. When you use this new service, we guarantee your properly scheduled payment will post today avoiding late fees, possible damage to your credit or even termination of services. Plus, with our 100% payment guarantee you will never pay a late fee or penalty for a properly scheduled payment—no questions asked! The fee for sending a same day payment is $9.95. For more information or to make a Same Day Payment, log in to OnCommand, click on Same Day Payments or the Payments tab and follow the simple instructions
Checking and Savings
What are your current rates?
First Command is committed to offering competitive rates for all our financial products. View current rates.
How do I update my contact information?
Learn how to change your mailing address online, by fax, mail or phone.
How do I order checks?
To place an initial order for checks, call Customer Service at 888.763.7600. To re-order checks, follow these instructions.
How do I mail in deposits? What address should I use?
It's easy to bank by mail. Endorse checks by writing your signature, your account number and "For Deposit Only" in the endorsement area on the back of each check to be deposited, then drop your non-cash deposit in the mail using one of our preaddressed, postage-paid envelopes. If you don't have a preaddressed, postage-paid envelope, simply mail your deposit to us at:
First Command Bank
PO Box 901041
Fort Worth, TX 76101-2041
If you need to get your deposit to us in a hurry?
Address overnight or express mail to:
First Command Bank
1 FirstComm Plaza
Fort Worth, TX 76109
How do I request deposit slips, envelopes and check book registers?
To request postage-paid deposit envelopes, deposit slips and check book registers, send e-mail to fcbcustsvce@firstcommandbank.com, including your name and current mailing address in your message. You may also make your request by phone to Customer Service at 888.763.7600, or mail your request to:
First Command Bank
PO Box 901041
Fort Worth, TX 76101-2041
Are First Command Financial Advisors able to accept deposits at their offices?
Advisors are allowed to accept only the opening deposit. Mail non-cash future deposits directly to:
First Command Bank
PO Box 901041
Fort Worth, TX 76101-2041
To expedite delivery, send overnight or Express Mail to:
First Command Bank
1 FirstComm Plaza
Fort Worth, TX 76109
When will my deposit be credited to my account?
We post deposits until 3:00 PM Central time. Anything received after 3:00 will be credited on the next day.
How do I set up direct deposit?
Provide the following information to your employer's payroll processor or the financial service department of your employer:
- Bank name: First Command Bank
- Routing number: 111993695
- Your Account Name
- Your Account Number
What types of overdraft protection do you offer?
First Command Bank offers two types of overdraft protection: Overdraft Program and Coverdraft. The First Account is eligible for Coverdraft only. The Command Checking Account is eligible for the Overdraft Program or Coverdraft. The Overdraft Program provides an Approved Overdraft Limit of $250. This feature is subject to credit approval. Instead of an Approved Overdraft Limit, you may request a Coverdraft be set up from another First Command Bank Deposit account, First Command Bank VISA, or First Command Bank Line of Credit. Whether your overdrafts will be paid is discretionary and we reserve the right not to pay. For example, we typically do not pay overdrafts if your account is not in good standing, or you are not making regular deposits, or you have too many overdrafts.
How do I close my account?
To close an account, log in to OnCommand, select the message box in the top right corner of the page, and send a request to close your account that includes the last four digits of the account you want to close. Or, make your request by phone to Customer Service at 888.763.7600.
How do I add a joint account holder?
To add a joint account holder, log in to OnCommand, select the message box at the top right corner of the page, and send a request that includes the joint account holder's full name, phydivsl address (no PO Boxes) and telephone number; date of birth, Social Security number, mother's maiden name, and last four digits of the account on which the joint account holder is to be added. Or, make your request by phone to Customer Service at 888.763.7600.
How do I remove a joint account holder?
First Command Bank does not remove account holders from a joint account. Call Customer Service at 888.763.7600 to close your joint account and open a new account in your name only.
Loans
What are your current rates?
First Command is committed to offering competitive rates for all our financial products. View current rates.
How do I apply for a loan?
Apply online for the loan that fits your needs. You may request a paper application by e-mail to fcbloanservice@firstcommandbank.com. Currently, we do not process applications via phone.
Credit Cards
How do I apply for a credit card?
Apply now using our online application. Or you may request an application by sending an e-mail to fcbebank@firstcommandbank.com. Currently, we do not process applications via phone.
How do I request a limit increase on my Visa account?
You can apply for a limit increase by sending a letter via fax or postal mail. Include your full name, the amount you're requesting, the last four digits of your card number and your signature. Currently, we do not process this request via phone.
How do I transfer balances on my Visa?
You can request a balance transfer online, by mail or by fax. To request a balance transfer online, log in to OnCommand, select Secure Forms, then Balance Transfer, and follow the instructions to submit. To request a balance transfer by mail or fax, download the Visa Balance Transfer Form, complete it and submit by mail or fax.
Debit/ATM Cards
How do I activate my Debit MasterCard® or ATM card? How do I find out my PIN?
Call the telephone number on the sticker affixed to your card to activate it. The activation process will require you to answer a security question.
We do not supply your PIN. You may take your card to any ATM to set your PIN. When the ATM requests your PIN, enter any four-digit number you choose.
My debit card or ATM card will expire soon. When will my new card be sent to me?
Your new card will be mailed to your address of record several weeks before your current card expires.
How much can I purchase each day with my First Command Debit MasterCard?
Your First Command Debit MasterCard works just like a check and draws directly against your checking account. You can make up to $2,500 a day in purchases using your First Command Debit MasterCard if your account balance is adequate. Purchase amounts are deducted directly from your checking account, and the purchase history is detailed in your account transactions in OnCommand and on your monthly bank statement.
If you seek a credit card with a no fees and a low everyday rate, please consider the First Command Platinum Visa card.
How can I raise my daily purchase limit on my First Command Debit MasterCard?
As stated in your debit card disclosure, any changes to your daily purchase limit must be requested in writing to First Command Bank and will be effective no later than 10 days following receipt by us.
How much can I withdraw from an ATM using my First Command Debit MasterCard or ATM card?
The daily ATM withdrawal limit on your Debit MasterCard is separate from the purchase limit. The daily ATM withdrawal limit using your First Command Debit MasterCard or ATM card is $500.
I lost my Debit MasterCard or ATM Card. What do I do?
To report a lost or stolen First Command Bank Debit MasterCard or ATM card, call 800.887.0555 within the US, 24 hours a day, seven days a week.
Security
What do I do if my purse or wallet has been lost or stolen?
1. Notify law enforcement immediately.
2. Call us at 888.763.7600 to block all lost or stolen cards, checks and account information.
3. Carefully review your account on a regular basis.
4. Notify us of any discrepancies on your account.
5. Report a lost or stolen credit or debit card.
© 2007 First Command Bank | Privacy Policy | Recommended Browsers
First Command Financial Services, Inc. and its related entities are not affiliated with or endorsed by the
U.S. Government or the U.S. Armed Forces.
