Whether you bank online, by phone or mail, or stop in
to visit with us personally, your banking experience
and the security of your financial and personal
information are very important to us. In addition to
the everyday security measures described below,
First Command Bank will, from time to time, alert you
to issues and events that may be relevant to your privacy
and information security as they become known to us.
Read previous Security Alerts »
How we protect you
First Command Bank employs a variety of online banking security features — some evident to you, some that work in the background — to help protect your account information when you bank online with OnCommand™. For example, we employ a two-step log-in procedure that, upon your submission of your User ID, displays your preselected personal security image to enable you to confirm that you're entering our secure site before you enter your password. In the background, we use the latest encryption technology to ensure security on your transactions. And we employ activity monitoring and "challenge" questions to confirm your identity, should unusual activity on your account be identified.
To help protect you from unauthorized use of your Debit MasterCard® at online merchant sites, we participate in the free MasterCard SecureCode service, which enhances the security of your online payment transactions by confirming your identity through a preselected private code that you enter when making an online payment with your Debit MasterCard.
Likewise, you'll enjoy password protection of your First Command Bank Platinum or Classic VisaŽ card when making online payment transactions at participating online merchants, thanks to the free "Verified by Visa" service.
How you can protect yourself
First, know that First Command Bank will never ask for sensitive financial or personal information, such as account numbers, passwords and Social Security numbers, in an e-mail message. Unsolicited "spoof" e-mails requesting such information are a typical ploy in "phishing" — fraudulent techniques used by online impostors to "fish" for, or lure you into supplying, financial account credentials and personal information.
Account numbers, passwords and Social Security numbers are also often sought by impostors to commit identity theft, which can damage your credit and cost you countless hours and dollars in the effort to restore your good name.
Learn more about:
- How to protect your personal computer
- How to avoid e-mail fraud
- How to avoid online "phishing" scams
- How to avoid identity theft