Do I need a special computer or operating system?
PCs must be running the Windows 2000, XP, or Vista (certified on select drivers and/or devices) operating system. Apple Mac OS is also fully supported.
Do I need special software to scan my checks?
You should be automatically asked to download the remote deposit RDA driver the first time you log in. If you are not prompted to do so, please ensure that all pop-up blockers are off. Also make sure your scanner is installed and physically connected to your PC.
Which web browsers can I use?
MS Internet Explorer version 5.5/6.0 or higher, Firefox – latest version, Mozilla — latest version, Safari (Mac) – latest version or Google Chrome. If you have any issues with the scanner not being recognized, we recommend using a different browser.
What type of internet connectivity do I need?
Any broadband or DSL-type internet access with a minimum 128K bit transfer. Dial-up access can be used, but system performance is not guaranteed. Dial-up should be used for backup only.
Do I need a special scanner to scan my checks?
Any TWAIN-compatible flatbed scanners or all-in-one copier/scanner will work. If you are not sure whether your scanner is TWAIN-compatible, refer to the device documentation, contact the manufacturer or download the TWAIN compatible driver from the manufacturer’s website.
What if my scanner is not showing in the drop-down list?
Please try the following troubleshooting suggestions:
Can pop-up blockers affect my ability to use Deposits On Command?
Yes. Please turn pop-up blockers off.
Who is eligible for Deposits On Command?
Deposits On Command is free to qualified First Command Bank customers. To be eligible for this service you:
How do I sign up?
How do I make a deposit?
Deposits On Command enables you to deposit checks during your OnCommand online banking session using a scanner-equipped PC. And it couldn’t be easier. To make a deposit any time:
Are there any limits on the dollar amount and number of deposits I can scan in a day?
Yes. There’s a cumulative daily deposit limit of $5,000, and no single item can exceed $5,000.
For First Accounts, the cumulative daily deposit limit is $2,000 and no single item can exceed $2,000.
Do I scan the front and back of my check?
Do I need to sign the back of my check?
Yes. Please sign the back of your check, include your First Command Bank account number and write “For Deposit Only.”
When will my deposit be posted?
We now have three posting times each business day: 11:00 a.m., 4:00 p.m. and 7:00 p.m. CST. Your funds will be available after the next posting time. For example, if you make a deposit at 3:00 p.m. CST then your funds will be available immediately after our 4:00 p.m. posting. If you make a deposit after 7:00 p.m. CST then you funds will be available after our 11:00 a.m. posting the next business day.
How will I know if you received my deposit?
You will receive an email notification.
What if my image of the check I scanned is bad?
You have the option to rescan the item before submitting. If you’re unable to produce a clear image, please send the item by postal mail to:
First Command Bank
PO Box 901041
Fort Worth, TX 76101-2041
To request postage-paid envelopes for banking by mail, e-mail email@example.com. Include your name and address in your request.
Do I destroy my check after I scan and send it to you?
Yes. Once you receive the deposit approval notification e-mail and see the funds posted to your account, you can destroy the check you’ve just deposited.
Can I scan a money order?
Yes. The images on money orders do not read very well so it may take a few tries. Mobile images seem to work better than scanned images and it also helps to write the dollar amount in black ink over the amount so that we can easily read the amount.
Can you take Navy Federal Credit Union cashier’s checks?
Unfortunately, due to the way Navy Federal numbers their cashier’s checks; all cashier’s checks have the same check number. As a result, these checks will be processed as duplicate checks. These items must be mailed for deposit.
Can I scan a counter check?
No. A counter check does not contain the account number and check number on the MICR line.
Can I scan a foreign check/item?
No. Due to Check 21 and ACH rules we are unable to process checks with foreign routing numbers.
Can I scan a 941 Tax Deposit?
No. A 941 Tax Deposit must accompany a tax coupon for processing.
Can I scan a US Savings Bond?
No. Due to Check 21 and ACH rules we are unable to process Savings Bonds.
Can I deposit a post-dated check?
How long does the system retain my check and report information?
What if I need additional help?
If you have additional questions about Deposits On Command, contact your First Command Bank representative at 888-763-7600 or send us a secure message via OnCommand.