Deposits On Command FAQ

Do I need a special computer or operating system?

PCs must be running the Windows 2000, XP, or Vista (certified on select drivers and/or devices) operating system. Apple Mac OS is also fully supported.

Do I need special software to scan my checks?

You should be automatically asked to download the remote deposit RDA driver the first time you log in. If you are not prompted to do so, please ensure that all pop-up blockers are off. Also make sure your scanner is installed and physically connected to your PC.

Which web browsers can I use?

MS Internet Explorer version 5.5/6.0 or higher, Firefox – latest version, Mozilla — latest version, Safari (Mac) – latest version or Google Chrome. If you have any issues with the scanner not being recognized, we recommend using a different browser.

What type of internet connectivity do I need?

Any broadband or DSL-type internet access with a minimum 128K bit transfer. Dial-up access can be used, but system performance is not guaranteed. Dial-up should be used for backup only.

Do I need a special scanner to scan my checks?

Any TWAIN-compatible flatbed scanners or all-in-one copier/scanner will work. If you are not sure whether your scanner is TWAIN-compatible, refer to the device documentation, contact the manufacturer or download the TWAIN compatible driver from the manufacturer’s website.

What if my scanner is not showing in the drop-down list?

Please try the following troubleshooting suggestions:

  • Make sure the scanner is physically connected to the PC. Wi-Fi scanners to not work with Deposits On Command.
  • Try using a different browser such as Internet Explorer, Google Chrome, Mozilla or Firefox.
  • Restore Internet Explorer settings to default settings. Also clear out history, cookies and cache.
  • Verify that a scanner is listed as a device under the Device and Printer options in the Start menu. If not, try to download a TWAIN compatible driver from the scanner manufacturer’s website. Make sure it is listed in the Device Manager under Imaging Devices.
  • You may need to try both the WIA and TWAIN drivers to see which will work best with your scanner.
  • The first time you sign in to the new remote deposit site, it will prompt you to download the RDA driver or it may say “Jack Henry Install.” If it does not automatically prompt you then you may have a pop-up blocker on and that will need to be turned off in order to proceed. You can try to do the download by clicking Test Scanner. You should see a message and be able to begin the installation from there.
  • To verify that the RDA driver has been installed: Go to the Control Panel and select Programs and Features. From here, you can look for the RDA driver. If you do not see it, try to log in to the Deposits On Command and select Sign In. Next, select Test Scanner and then follow the install prompts.
  • If you installed the RDA driver with a specific internet browser and it is not working, we suggest uninstalling the RDA driver. Once uninstalled, re-install the driver using a different browser.
  • If you have a smart phone, you can also make a deposit via mobile deposits.

Can pop-up blockers affect my ability to use Deposits On Command?

Yes. Please turn pop-up blockers off.

How to use Deposits On Command

Who is eligible for Deposits On Command?

Deposits On Command is free to qualified First Command Bank customers. To be eligible for this service you:

  • Must have a First Command Bank checking or money market savings account
  • Must be age 18 or over
  • Must be a First Command Bank deposit customer in good standing for at least six months
  • Must be a registered user of OnCommand online banking
  • Must be a registered user of eStatements OR
  • Must participate in the First Command Asset Management Solutions (SIP or Core)
  • Must have a First Command Bank checking or money market savings account
  • Must be a registered user of OnCommand online banking

How do I sign up?

  1. Log in to OnCommand
  2. Select Deposits On Command under Quick Links
  3. Select Sign up Now
  4. Complete the registration form

How do I make a deposit?

Deposits On Command enables you to deposit checks during your OnCommand online banking session using a scanner-equipped PC. And it couldn’t be easier. To make a deposit any time:

  1. Log in to OnCommand.
  2. Select the Accounts tab and the Deposits On Command link.
  3. Click Sign in to make deposits
  4. Select the account to which you will make a deposit
  5. Endorse your check as usual, then separately scan and submit the images of the front and back.
  6. You’ll receive an e-mail message to confirm if the deposit was accepted or if there was an issue with the deposit. You will always receive a reference number.

Are there any limits on the dollar amount and number of deposits I can scan in a day?

Yes. There’s a cumulative daily deposit limit of $5,000, and no single item can exceed $5,000.

For First Accounts, the cumulative daily deposit limit is $2,000 and no single item can exceed $2,000.

Do I scan the front and back of my check?

Yes.

Do I need to sign the back of my check?

Yes. Please sign the back of your check, include your First Command Bank account number and write “For Deposit Only.”

When will my deposit be posted?

We now have three posting times each business day: 11:00 a.m., 4:00 p.m. and 7:00 p.m. CST. Your funds will be available after the next posting time. For example, if you make a deposit at 3:00 p.m. CST then your funds will be available immediately after our 4:00 p.m. posting. If you make a deposit after 7:00 p.m. CST then you funds will be available after our 11:00 a.m. posting the next business day.

How will I know if you received my deposit?

You will receive an email notification.

What if my image of the check I scanned is bad?

You have the option to rescan the item before submitting. If you’re unable to produce a clear image, please send the item by postal mail to:

First Command Bank
PO Box 901041
Fort Worth, TX 76101-2041

To request postage-paid envelopes for banking by mail, e-mail fcbcustsvce@firstcommandbank.com. Include your name and address in your request.

Do I destroy my check after I scan and send it to you?

Yes. Once you receive the deposit approval notification e-mail and see the funds posted to your account, you can destroy the check you’ve just deposited.

Can I scan a money order?

Yes. The images on money orders do not read very well so it may take a few tries. Mobile images seem to work better than scanned images and it also helps to write the dollar amount in black ink over the amount so that we can easily read the amount.

Can you take Navy Federal Credit Union cashier’s checks?

Unfortunately, due to the way Navy Federal numbers their cashier’s checks; all cashier’s checks have the same check number. As a result, these checks will be processed as duplicate checks. These items must be mailed for deposit.

Can I scan a counter check?

No. A counter check does not contain the account number and check number on the MICR line.

Can I scan a foreign check/item?

No. Due to Check 21 and ACH rules we are unable to process checks with foreign routing numbers.

Can I scan a 941 Tax Deposit?

No. A 941 Tax Deposit must accompany a tax coupon for processing.

Can I scan a US Savings Bond?

No. Due to Check 21 and ACH rules we are unable to process Savings Bonds.

Can I deposit a post-dated check?

No.

How long does the system retain my check and report information?

Two years.

What if I need additional help?

If you have additional questions about Deposits On Command, contact your First Command Bank representative at 888-763-7600 or send us a secure message via OnCommand.