MobileCommand FAQ

  • What is MobileCommand?

      MobileCommand is our free mobile banking service. With MobileCommand, you can:

      • Check available balances.
      • View transaction history.
      • Transfer funds between First Command Bank accounts.
      • Pay bills from existing payees.
      • Contact First Command Bank via secure messaging for support.
      • Deposit checks (available with iPhone and Android apps only).
  • What type of device can I use the App on?

      • iOS/Apple products require iphone5 and newer as well as the newer version of the iPads.
      • Android products require Samsung s4 phones and newer as well as the newer versions of their tablets.
  • How do I start using MobileCommand?

      ** You must first be registered for OnCommand online banking prior to using MobileCommand. Registered OnCommand users, can access MobileCommand with the web browser on your mobile device or the downloadable app for your smartphone.

      To access MobileCommand with an app on your smartphone:

      • To use the MobileCommand app, you must be registered to use OnCommand online banking.
      • Download and activate the app by visiting either the App Store for Apple® iPhone®/iPad® or Google Play Store for Samsung devices.
      • Start banking! There is no fee to use MobileCommand from First Command Bank, but messaging and data rates from wireless carriers still apply.

      To access MobileCommand with the web browser on your mobile device:

      • Using the web browser on your mobile device, go to www.firstcommandbank.com. Your mobile device will be recognized automatically when launching our mobile site.
      • Log in using your current OnCommand credentials.
      • Start banking! There is no fee to use MobileCommand from First Command Bank, but messaging and data rates from wireless carriers do apply.
  • How do I sign up for Deposits On Command?

      Deposits On Command is free to First Command Bank customers. After downloading the App, please allow 1–3 business days for access to Mobile Deposits. Clients with the following will not receive Mobile Deposits automatically, but you can register for it at a later date:

      • Client does not have an email address on file.

      To register for Deposits On Command:

      • Log into OnCommand online banking.
      • Go to Secure Forms.
      • Select Deposits On Command Registration.
      • Once your Deposits On Command registration is approved, you can begin to use the Mobile Deposits feature on your iPhone or Samsung device.
  • How is the mobile browser different from the downloadable apps?

      • Our MobileCommand App for iPhone/iPod, Touch/iPad & Samsung devices is downloaded to your phone and provides a unique experience designed to take advantage of your phone's features.
      • With the MobileCommand browser site, you use your mobile phone's Web browser to access your First Command Bank account information.
      • By offering both options, MobileCommand becomes available to more mobile devices and users can choose the mobile experience they prefer.
  • Are my transactions in MobileCommand secure?

      Absolutely. MobileCommand is just as secure as our Internet–based OnCommand online banking service. Anything you do while logged on to MobileCommand is encrypted by industry–standard SSL encryption, preventing cell phone “scanning” or other attempts to eavesdrop. The integrated secure message system is further protected from spamming, spoofing or phishing. As a reminder, please always set the passcode on your phone.

  • Is there a fee for using MobileCommand?

      There is no fee to use MobileCommand, but messaging and data rates from wireless carriers still apply. Check with your provider if you are not sure about the costs or if you need to add data services to your existing plan.

  • Why do I have to register through OnCommand online banking if I will only make deposits with my mobile device?

      For the security of your accounts, the Mobile Deposit feature can only be activated through OnCommand and you must qualify to use the remote deposit service.

  • Can I pay bills with MobileCommand?

      Yes. You will be able to see any payments that you previously scheduled through MobileCommand or OnCommand and schedule future payments to any existing payees. You cannot add new payees with MobileCommand. For security purposes, adding new payees must be done through OnCommand online banking.

  • Can I deposit checks with MobileCommand?

      Yes. You will use the Mobile Deposit feature within the App, using your iPhone or Samsung device and submit the image for deposit to your First Command Bank deposit account. To use the Mobile Deposit feature in MobileCommand, you must have the App downloaded to your device and registered for the Deposits OnCommand service. NOTE: most money orders will not be accepted through Mobile Deposits; please mail these in and we can deposit them for you.

      At this time, the Mobile Deposit feature is only available with iPhone and Samsung devices. When the MobileCommand app is used on other devices, the Mobile Deposit menu item will not be available.

  • Which accounts are available through MobileCommand?

      Using the MobileCommand downloadable app, you can access your First Command Bank checking, savings and Visa® credit card accounts. Using the MobileCommand browser site, you can access all your First Command Bank accounts.

  • How do I make a deposit using MobileCommand?

      1. Open the MobileCommand app on your iPhone or Samsung device and log in.
      2. Select Mobile Deposit from the main menu.
      3. Enter the deposit amount and account you wish to make the deposit into.
      4. Take pictures of the front and back of your check, following the prompts.
      5. The check must be endorsed on the back with your signature, FOR DEPOSIT ONLY and First Command Bank.

        Here’s a sample of what your endorsement should look like:

        FOR DEPOSIT ONLY
        First Command Bank
        Jane Doe

        When endorsing your check, it’s important that FOR DEPOSIT ONLY be printed on one line using dark ink.

      6. Make sure the check is on a well–lit, flat surface with a contrasting background.
      7. Click Submit.
      8. Click History to see past deposits.
  • Why am I getting an error message when I try to log in to the MobileCommand App?

      • If you have used the App before, be sure that you are entering your correct User Id and Password. Passwords are case sensitive. If the problem continues after a second attempt, please contact the Bank at 1.888.763.7600 to confirm your log in credentials.
      • Be sure you are on the most updated version of our Mobile Banking App and your device.
      • If you enter an invalid User Id and/or Password, you will receive an error message. You will be locked out of MobileCommand, as well as OnCommand, after three invalid attempts. For assistance with unlocking your account, please call the Bank at 1.888.763.7600.
  • What happens if I enter incorrect log on credentials (User Id and Password) in MobileCommand?

      • If you enter an invalid User Id and/or Password, you will receive an error message. After three invalid attempts, you will be locked out of MobileCommand, as well as OnCommand. For assistance with unlocking your account, please call the Bank at 1.888.763.7600.
  • Can my MobileCommand session time out?

      Yes, your MobileCommand session will time out after 15 minutes of inactivity or if your phone screen setting is set to sleep after a specified time.

  • What should I do if I lose my device?

      MobileCommand is highly secure, using industry–standard SSL encryption to prevent the interception of information. If you ever lose your phone:

      • Log into OnCommand online banking.
      • Select the Profile icon.
      • Click Change Password.
      • Change your OnCommand password immediately.

      If you don’t have easy access to the Internet, you can call the Bank at 1.888.763.7600 for assistance in changing your password. Monitor your accounts closely and notify us immediately if you believe that unauthorized transactions have occurred. Report the loss of your phone to your wireless service provider as soon as possible and ask that the lost phone be disabled.

  • What if I replace my device?

      • If you have changed devices recently, you must download our app on this new device and enter your OnCommand Online Banking credentials.
  • How do I use the Fingerprint Authentication with the App?

      • You must first register your fingerprint onto your device (please refer to your device's manual).
      • Log in to MobileCommand, click Settings and use the toggle to activate Fingerprint Authentication and follow the simple instructions.
  • What is Quick Balance and how do I use it?

      • Quick Balance allows you to see the balance of selected accounts without having to log in to Mobile Command.
      • To start using this feature, log in to MobileCommand, click Settings and use the toggle to activate Quick Balance. Follow the simple instructions and choose what accounts you wish to see without having to log in.
      • Once you have completed the steps, the next time you need to see the balance of these accounts, simply tab the Quick Balance button and you will see the accounts you chose.
  • What types of checks can I deposit using Mobile Deposits?

      • Most checks are accepted with Mobile Deposits.
      • We have found that some larger business checks cannot be accepted due to the MICR line on the bottom of
        the check.
      • Most Money Orders are not accepted.
      • If you have a check that is not being accepted, please mail it to us and we can make the deposit for you.