MobileCommand FAQ

Features & Changes:

  •   Payments (formerly Pay Bills) – You can now add/edit a payee as well as send money to an individual using Popmoney right on the mobile app.
  •   Transfers – You can now transfer funds between unlinked and external accounts.
  •   Secure Forms – Perform several service requests via the mobile app, including but not limited to: travel notifications, wire requests, add joint account owner & request a Visa limit increase.
  •   Spending – Stick to your budget, see how much you're spending on gas, groceries or coffee drinks – at a glance, now available through the mobile app.
  •   Stop Pay – Use this feature to place a stop payment on a single or range of checks. To place a stop payment on an ACH item, please refer to Secure Forms.
  •   Alerts – Add balance and payment reminder alerts through the mobile app. Alert notifications can be sent to a mobile phone number and/or email address.
  •   Profile (formerly Settings) – You can now make changes to your contact information (address, phone number, email address) right on the mobile app, along with enabling the fingerprint authentication and Fast Balances (formerly Quick Balance).

Frequently Asked Questions:

  • What is MobileCommand?

      MobileCommand is our FREE mobile banking app that allows you to view account balances, transaction history, transfer funds between accounts (unlinked and external), pay bills, send/receive secure messages and make deposits using our Mobile Deposits feature.

  • What type of device can I use the App on?

      iOS and Android devices.

  • Are my transactions in MobileCommand secure?

      Absolutely. MobileCommand is just as secure as our Internet–based OnCommand online banking service. Anything you do while logged on to MobileCommand is encrypted by industry–standard SSL encryption, preventing cell phone “scanning” or other attempts to eavesdrop. The integrated secure message system is further protected from spamming, spoofing or phishing. As a reminder, please always set the passcode on your phone.

  • What is an unlinked account?

      Use the unlinked accounts feature to transfer funds between other clients that have accounts held with First Command Bank.

  • Can I pay bills with MobileCommand?

      Yes. Payments to new and existing payees can be scheduled thru MobileCommand. You can also view payments previously scheduled thru both MobileCommand and OnCommand.

  • Can I deposit checks through MobileCommand?

      Yes. The Mobile Deposits feature is available via the mobile app. First time users must download the mobile app to their device and register for Mobile Deposits prior to using the service. At this time, Mobile Deposits is only available for the IOS and Android operating systems. Money orders will not be accepted via Mobile Deposits. Please mail all money orders to the Bank for processing.

      Note: As of May 2017, first time MobileCommand users will automatically be enrolled in Mobile Deposits within 2-3 business days after registering for mobile banking.

  • Which accounts are available through MobileCommand?

      All First Command Bank Checking, Savings, Loans and Credit Cards products are available via MobileCommand.

  • How do I make a deposit using MobileCommand?

      1. Open the MobileCommand app on your iOS or Android device and log in.
      2. Select Mobile Deposit from the main menu.
      3. Enter the deposit amount and account you wish to make the deposit into.
      4. Take pictures of the front and back of your check, following the prompts.
      5. Endorsement – please reference the example below for proper endorsement required.

        Back of Check:

        FOR DEPOSIT ONLY
        First Command Bank

        Jane Doe (Client signature)

        When endorsing your check, it’s important that FOR DEPOSIT ONLY be printed on one line using dark ink.

      6. Make sure the check is on a well–lit, flat surface with a contrasting background.
      7. Click Submit.
      8. Click History to see past deposits.
  • Why am I getting an error message when I try to log in to the MobileCommand App?

      • If you have used the App before, be sure that you are entering your correct User Id and Password. Passwords are case sensitive. If the problem continues after a second attempt, please contact the Bank at 1.888.763.7600 to confirm your log in credentials.
      • Be sure you are on the most updated version of our Mobile Banking App and your device.
      • If you enter an invalid User Id and/or Password, you will receive an error message. You will be locked out of MobileCommand, as well as OnCommand, after three invalid attempts. For assistance with unlocking your account, please call the Bank at 1.888.763.7600.
  • How do I start using MobileCommand?

      Simply download the First Command Bank app via the App or Google Play store from your device and register. MobileCommand is FREE to use however data and/or messaging rates may apply from your wireless carrier.

      Note: Registered OnCommand users can login to the app using their online credentials.

  • How do I register for Mobile Deposits?

      As of May 2017, first time MobileCommand users will automatically be enrolled in Mobile Deposits within 2-3 business days after registering for mobile banking.

      Note: Existing clients that were not registered for Mobile Deposits prior to May 2017 will need to send a secure message via MobileCommand or OnCommand requesting the service to be added.

  • What happens if I enter incorrect log on credentials (User ID and Password) in MobileCommand?

      If you enter an invalid User Id and/or Password, you will receive an error message. After three invalid attempts, you will be locked out of MobileCommand, as well as OnCommand. For assistance with unlocking your account, please call the Bank at 1.888.763.7600.

  • Can my MobileCommand session time out?

      Yes, your MobileCommand session will time out after 20 minutes of inactivity or if your phone screen setting is set to sleep after a specified time.

  • What should I do if I lose my device?

      MobileCommand is highly secure, using industry–standard SSL encryption to prevent the interception of information. If you ever lose your phone:

      • Log into OnCommand online banking.
      • Select the Profile icon.
      • Click Change Password.
      • Change your OnCommand password immediately.

      If you don’t have easy access to the Internet, you can call the Bank at 1.888.763.7600 for assistance in changing your password. Monitor your accounts closely and notify us immediately if you believe that unauthorized transactions have occurred. Report the loss of your phone to your wireless service provider as soon as possible and ask that the lost phone be disabled.

  • What if I replace my device?

      If you have changed devices recently, you must download our app on this new device and enter your OnCommand Online Banking credentials.

  • How do I use the Fingerprint Authentication with the App?

      In order to use the Fingerprint Authentication method, users must enable fingerprint capability on the device. Log in to your First Command Bank app, click on the three–line “hamburger” menu in the top right corner and scroll down to select Profile. Once you are on the User Profile page, select Fingerprint Enrollment. On the next screen, you will need to enter your device name (e.g., Mary's phone) and login credentials, then select the Enroll button. Once enrolled, you will be able to use the Fingerprint Authentication to log in the next time you launch your app. Note: App compatibility may not be available on previous generations of some phones.

  • What is Fast Balances and how do I use it?

      Fast Balances allows you to view the balance for selected accounts without having to log into MobileCommand. To enable this feature, log into MobileCommand, click Settings and use the toggle to activate Fast Balances. Follow the simple instructions and choose which accounts you wish to view. Going forward, from the MobileCommand login screen, simply tap the green bar from the top of screen.

  • What types of checks can I deposit using Mobile Deposits?

      • Most checks are accepted with Mobile Deposits.
      • We have found that some larger business checks cannot be accepted due to the MICR line on the bottom of the check.
      • Most Money Orders are not accepted.
      • If you have a check that is not being accepted, please mail it to us and we can make the deposit for you.