MobileCommand FAQ

MobileCommand Overview

What is MobileCommand?

MobileCommand is our free mobile banking service. With MobileCommand, you can:

  • Check available balances
  • View transaction history
  • Transfer funds between First Command Bank accounts
  • Pay bills
  • Contact First Command Bank via secure messaging for support
  • Deposit checks (available with iPhone and Android apps only)

How do I start using MobileCommand?

It’s not necessary to sign up separately for MobileCommand. However, you do need to be registered to use OnCommand online banking. Use your OnCommand user id and password to access your accounts with MobileCommand.

Registered OnCommand users, can access MobileCommand with the web browser on your mobile device or the downloadable app for your smartphone.

To access MobileCommand with the web browser on your mobile device:

  • Launch: Using the web browser on your mobile device, go to Your mobile device will be recognized automatically launching our mobile site.
  • Log In: Log in with your current OnCommand™ user id and password.
  • Start banking: There’s no fee to use MobileCommand from First Command Bank, but messaging and data rates from wireless carriers do apply.

To access MobileCommand with an app on your smartphone:

  • To use the MobileCommand app, you must be registered to use OnCommand online banking.
  • Download and activate.
    • Users of Apple® iPhone®/iPad® or Android™ devices should go to the App Store or Android Market to download the MobileCommand application to your phone.
  • Start banking. There’s no fee to use MobileCommand from First Command Bank, but messaging and data rates from wireless carriers still apply.

How is the mobile browser different from the downloadable apps?

With the MobileCommand browser site, you use your mobile phone’s Web browser to access your First Command Bank account information. Our MobileCommand applications for iPhone/iPod Touch/iPad, Android, Blackberry and other smart phone devices are downloaded to your phone and provide a unique experience designed to take advantage of your phone’s features. By offering both options, MobileCommand becomes available to more mobile devices and users can choose the mobile experience they prefer.

Are my transactions in MobileCommand secure?

Absolutely. MobileCommand is just as secure as our Internet-based OnCommand online banking service. Anything you do while logged on to MobileCommand is encrypted by industry-standard SSL encryption preventing cell phone “scanning” or other attempts to eavesdrop. The integrated secure message system is further protected from spamming, spoofing or phishing. As a reminder, please always set the passcode on your phone.

Is there a fee for using MobileCommand?

There’s no fee to use MobileCommand, but messaging and data rates from wireless carriers still apply. Check with your provider if you aren’t sure about the costs or if you need to add data services to your existing plan.

What Can I Do with MobileCommand?

Can I pay bills with MobileCommand?

Yes. You will be able to see any payments that you previously scheduled through MobileCommand or OnCommand and schedule future payments to any existing payees. You cannot add new payees with MobileCommand. For security purposes, adding new payees must be done through OnCommand online banking.

Can I deposit checks with MobileCommand?

Using the Mobile Deposit feature in the MobileCommand apps for mobile devices, you will be able to take a picture of the check using your iPhone or Android device and submit the image for deposit to your First Command Bank deposit account. To use the mobile deposit feature in MobileCommand, you must be registered for both the MobileCommand app and the Deposits On Command service.

At this time, the Mobile Deposit feature is only available with iPhone and Android devices. The MobileCommand app for other devices will not include the Mobile Deposit menu item.

Which accounts are available through MobileCommand?

Using the MobileCommand browser site, you can access all your First Command Bank accounts, including Business OnCommand™ accounts. Using the MobileCommand downloadable app, you can access your First Command Bank checking, savings and Visa® credit card accounts. Business OnCommand is not available with the downloadable app.

Getting Started with MobileCommand

How do I make a deposit using MobileCommand?

  1. Open the MobileCommand app on your iPhone or Android device and log in
  2. Select Mobile Deposit from the main menu
  3. Enter the deposit amount
  4. Take pictures of the front and back of your check, following the prompts
  5. The check must be endorsed on the back with your signature, FOR DEPOSIT ONLY and First Command Bank.

    Here’s a sample of what your endorsement should look like:

    First Command Bank
    Jane Doe

    When endorsing your check, it’s important that FOR DEPOSIT ONLY be printed on one line using dark ink.

  6. Make sure the check is on a well-lit, flat surface with a contrasting background
  7. Click Submit
  8. Click View History to see past deposits

How do I sign up for OnCommand online banking?

It's easy to sign up for OnCommand online banking.

  1. To get started, navigate to the top of any page within our website. You will see OnCommand at the top of the page.
  2. Select Sign Up to begin the OnCommand registration process. Before you get started, make sure you have your account number and social security number
  3. Follow the instructions on the screen to get registered

How do I sign up for Deposits On Command?

Deposits On Command is free to qualified First Command Bank customers. To be eligible for this service you:

  • Must have a First Command Bank checking or money market savings account
  • Must be age 18 or over
  • Must be a registered user of OnCommand online banking
  • Must be a registered user of eStatements

To register for Deposits On Command:

  • Log into OnCommand.
  • Go to Account Services.
  • Select Register for Deposits On Command.
  • Once your Deposits On Command registration is approved, you can begin to use the mobile deposits feature on your iPhone or Android phone.

Why do I have to register through OnCommand online banking if I will only make deposits with my mobile device?

For the security of your accounts, the Mobile Deposit feature can only be activated through OnCommand and you must qualify to use the remote deposit service.

Common Issues with MobileCommand

Why am I getting an error message when I try to log in to the MobileCommand downloadable app?

If you have used the app before you may have entered your user id and/or password incorrectly. If the problem continues after a second attempt, please contact Customer Care at 888.763.7600 to confirm your log in credentials.

What happens if I enter incorrect log on credentials (user id and password) in MobileCommand?

If you enter an invalid user id and/or password, you will receive an error message. You will be locked out of MobileCommand, as well as OnCommand, after three invalid attempts. For assistance with unlocking your account, please call Customer Care at 888.763.7600.

Can my MobileCommand session time out?

Yes, your MobileCommand session will time out after 15 minutes.

What should I do if I lose my phone?

MobileCommand is highly secure, using industry-standard SSL encryption to prevent the interception of information. If you ever lose your phone:

  • Log into OnCommand
  • Select the Account Services tab
  • Click Change Password
  • Change your OnCommand password immediately.

If you don’t have easy access to the Internet, you can call us at 888.763.7600 for assistance in changing your password.

Monitor your accounts closely and notify us immediately if you believe that unauthorized transactions have occurred. Report the loss of your phone to your wireless service provider as soon as possible and ask that the lost phone be disabled.