What is MobileCommand?
MobileCommand is our free mobile banking service. With MobileCommand, you can:
What type of device can I use the App on?
How do I start using MobileCommand?
** You must first be registered for OnCommand online banking prior to using MobileCommand. Registered OnCommand users, can access MobileCommand with the web browser on your mobile device or the downloadable app for your smartphone.
To access MobileCommand with an app on your smartphone:
To access MobileCommand with the web browser on your mobile device:
How do I sign up for Deposits On Command?
Deposits On Command is free to First Command Bank customers. After downloading the App, please allow 1–3 business days for access to Mobile Deposits. Clients with the following will not receive Mobile Deposits automatically, but you can register for it at a later date:
To register for Deposits On Command:
How is the mobile browser different from the downloadable apps?
Are my transactions in MobileCommand secure?
Absolutely. MobileCommand is just as secure as our Internet–based OnCommand online banking service. Anything you do while logged on to MobileCommand is encrypted by industry–standard SSL encryption, preventing cell phone “scanning” or other attempts to eavesdrop. The integrated secure message system is further protected from spamming, spoofing or phishing. As a reminder, please always set the passcode on your phone.
Is there a fee for using MobileCommand?
There is no fee to use MobileCommand, but messaging and data rates from wireless carriers still apply. Check with your provider if you are not sure about the costs or if you need to add data services to your existing plan.
Why do I have to register through OnCommand online banking if I will only make deposits with my mobile device?
For the security of your accounts, the Mobile Deposit feature can only be activated through OnCommand and you must qualify to use the remote deposit service.
Can I pay bills with MobileCommand?
Yes. You will be able to see any payments that you previously scheduled through MobileCommand or OnCommand and schedule future payments to any existing payees. You cannot add new payees with MobileCommand. For security purposes, adding new payees must be done through OnCommand online banking.
Can I deposit checks with MobileCommand?
Yes. You will use the Mobile Deposit feature within the App, using your iPhone or Samsung device and submit the image for deposit to your First Command Bank deposit account. To use the Mobile Deposit feature in MobileCommand, you must have the App downloaded to your device and registered for the Deposits OnCommand service. NOTE: most money orders will not be accepted through Mobile Deposits; please mail these in and we can deposit them for you.
At this time, the Mobile Deposit feature is only available with iPhone and Samsung devices. When the MobileCommand app is used on other devices, the Mobile Deposit menu item will not be available.
Which accounts are available through MobileCommand?
Using the MobileCommand downloadable app, you can access your First Command Bank checking, savings and Visa® credit card accounts. Using the MobileCommand browser site, you can access all your First Command Bank accounts.
How do I make a deposit using MobileCommand?
Here’s a sample of what your endorsement should look like:FOR DEPOSIT ONLY
First Command Bank
When endorsing your check, it’s important that FOR DEPOSIT ONLY be printed on one line using dark ink.
Why am I getting an error message when I try to log in to the MobileCommand App?
What happens if I enter incorrect log on credentials (User Id and Password) in MobileCommand?
Can my MobileCommand session time out?
Yes, your MobileCommand session will time out after 15 minutes of inactivity or if your phone screen setting is set to sleep after a specified time.
What should I do if I lose my device?
MobileCommand is highly secure, using industry–standard SSL encryption to prevent the interception of information. If you ever lose your phone:
If you don’t have easy access to the Internet, you can call the Bank at 1.888.763.7600 for assistance in changing your password. Monitor your accounts closely and notify us immediately if you believe that unauthorized transactions have occurred. Report the loss of your phone to your wireless service provider as soon as possible and ask that the lost phone be disabled.
What if I replace my device?
How do I use the Fingerprint Authentication with the App?
What is Quick Balance and how do I use it?
What types of checks can I deposit using Mobile Deposits?