What is MobileCommand?
MobileCommand is our free mobile banking service and it enables you to access your First Command Bank accounts from your mobile device to check balances, view transaction history, transfer funds, pay bills, send us secure messages, and deposit checks (check deposit available with iPhone and Android apps).
How do I start using MobileCommand™?
You can access MobileCommand™ with the web browser on your mobile device or the downloadable app for your smartphone.
To access MobileCommand™ with the web browser on your mobile device:
To access MobileCommand™ with an app on your smartphone:
How is the mobile browser different from the downloadable apps?
With the MobileCommand™ browser site, you use your mobile phone’s Web browser to access your First Command Bank account information. Our MobileCommand™ applications for iPhone/iPod Touch/iPad, Android, Blackberry and other smart phone devices are downloaded to your phone and provide a unique experience designed to take advantage of your phone's features. By offering both options, MobileCommand™ becomes available to more mobile devices and users can choose the mobile experience they prefer.
Will MobileCommand™ work on my phone?
You can access the MobileCommand browser site using any mobile device that has a web browser. While the site has been optimized for smart phones, most browsers on a mobile device should be able to utilize the service.
The MobileCommand™ applications are available for most iPhone®/iPod Touch®/iPad®, Blackberry®, Windows® Mobile, Palm OS® (e.g. Treo™), Android™ and Java-based mobile devices. View a list of mobile devices currently supporting the app.
Your mobile carrier may also require an Internet/data plan for your device and charges from your mobile carrier may apply.
Why am I getting an error message when I try to log in to the MobileCommand™ downloadable app?
If you have used the app before you may have entered your user id and/or password incorrectly. If the problem continues after a second attempt, please contact Customer Care at 888.763.7600 to confirm your log in credentials.
If you have just downloaded the app, you may be not be enrolled for MobileCommand™. Log in to OnCommand™, select the Account Services tab, click MobileCommand™, and follow the instructions to activate the mobile banking service.
Do I have to be enrolled in OnCommand™ online banking to use MobileCommand™?
Yes. To use MobileCommand™, you must be enrolled in OnCommand. If you are not currently enrolled in OnCommand™ online banking, register now.
Can I use the same User ID and Password for MobileCommand™ that I use for OnCommand™ online banking?
Yes. To log into MobileCommand, just use the same User ID and Password that you already use to log in to OnCommand.
What happens if I enter incorrect log on credentials (user id and password) in MobileCommand?
If you enter an invalid user id and/or password, you will receive an error message. You will be locked out of MobileCommand™, as well as OnCommand™, after 3 invalid attempts. For assistance with unlocking your account, please call Customer Care at 888.763.7600.
Can my MobileCommand™ session time out?
Yes, your MobileCommand session will time out after 15 minutes.
Which accounts are available through MobileCommand?
Using the MobileCommand browser site, you can access all your First Command Bank accounts, including Business OnCommand™ accounts. Using the MobileCommand™downloadable app, you can access your First Command Bank checking, savings and Visa® credit card accounts. Business OnCommand™ is not available with the downloadable app.
What can I do with MobileCommand?
With MobileCommand™, you can:
Can I pay bills with MobileCommand?
Yes. You will be able to see any payments that you previously scheduled through MobileCommand or OnCommand and schedule future payments to any existing payees. You cannot add new payees with MobileCommand. For security purposes, adding new payees must be done through OnCommand online banking.
Can I deposit checks with MobileCommand?
Using the Mobile Deposit feature in the MobileCommand apps for iPhone and Android devices, you will be able to take a picture of the check using your iPhone or Android device and submit the image for deposit to your First Command Bank deposit account. To use the mobile deposit feature in MobileCommand™, you must be registered for both the MobileCommand™ app and the Deposits On Command service.
How do I make a deposit with MobileCommand?
To make a mobile deposit, you must first be registered for both MobileCommand and Deposits On Command. Then:
Can I make a mobile deposit on a smartphone other than an iPhone or Android device, such as a Blackberry® or Windows® device?
At this time, the Mobile Deposit feature is only available with iPhone and Android devices. The MobileCommand app for other devices will not include the Mobile Deposit menu item.
How do I register for Deposits On Command™?
To register for Deposits On Command:
16. Why do I have to register for Deposits On Command if I will not be making deposits using a flatbed scanner?
The Mobile Deposit feature in MobileCommand™ uses the same technology of our Deposits On Command™ remote deposit service. This ensures consistent handling for all remote deposits. You must qualify to use the remote deposit service. See the Deposits On Command™ FAQ for more information.
Are my transactions in MobileCommand secure?
Absolutely. MobileCommand is just as secure as our Internet-based OnCommand online banking service. Anything you do while logged on to MobileCommand is encrypted by industry-standard SSL encryption preventing cell phone “scanning” or other attempts to eavesdrop. The integrated secure message system is further protected from spamming, spoofing or phishing. Just as a reminder, please always set the passcode on your phone.
What should I do if I lose my phone?
MobileCommand is highly secure, using industry-standard SSL encryption to prevent the interception of information. If you ever lose your phone:
If you don’t have easy access to the Internet, you can call us at 888.763.7600 for assistance in changing your password.
Monitor your accounts closely and notify us immediately if you believe that unauthorized transactions have occurred. Report the loss of your phone to your wireless service provider as soon as possible and ask that the lost phone be disabled.
19. Is there a fee for using MobileCommand?
There’s no fee to use MobileCommand, but messaging and data rates from wireless carriers still apply. Check with your provider if you aren’t sure about the costs or if you need to add data services to your existing plan.