What is MobileCommand?
MobileCommand is our free mobile banking service. With MobileCommand, you can:
How do I start using MobileCommand?
It’s not necessary to sign up separately for MobileCommand. However, you do need to be registered to use OnCommand online banking. Use your OnCommand user id and password to access your accounts with MobileCommand.
Registered OnCommand users, can access MobileCommand with the web browser on your mobile device or the downloadable app for your smartphone.
To access MobileCommand with the web browser on your mobile device:
To access MobileCommand with an app on your smartphone:
How is the mobile browser different from the downloadable apps?
With the MobileCommand browser site, you use your mobile phone’s Web browser to access your First Command Bank account information. Our MobileCommand applications for iPhone/iPod Touch/iPad, Android, Blackberry and other smart phone devices are downloaded to your phone and provide a unique experience designed to take advantage of your phone’s features. By offering both options, MobileCommand becomes available to more mobile devices and users can choose the mobile experience they prefer.
Are my transactions in MobileCommand secure?
Absolutely. MobileCommand is just as secure as our Internet-based OnCommand online banking service. Anything you do while logged on to MobileCommand is encrypted by industry-standard SSL encryption preventing cell phone “scanning” or other attempts to eavesdrop. The integrated secure message system is further protected from spamming, spoofing or phishing. As a reminder, please always set the passcode on your phone.
Is there a fee for using MobileCommand?
There’s no fee to use MobileCommand, but messaging and data rates from wireless carriers still apply. Check with your provider if you aren’t sure about the costs or if you need to add data services to your existing plan.
Can I pay bills with MobileCommand?
Yes. You will be able to see any payments that you previously scheduled through MobileCommand or OnCommand and schedule future payments to any existing payees. You cannot add new payees with MobileCommand. For security purposes, adding new payees must be done through OnCommand online banking.
Can I deposit checks with MobileCommand?
Using the Mobile Deposit feature in the MobileCommand apps for mobile devices, you will be able to take a picture of the check using your iPhone or Android device and submit the image for deposit to your First Command Bank deposit account. To use the mobile deposit feature in MobileCommand, you must be registered for both the MobileCommand app and the Deposits On Command service.
At this time, the Mobile Deposit feature is only available with iPhone and Android devices. The MobileCommand app for other devices will not include the Mobile Deposit menu item.
Which accounts are available through MobileCommand?
Using the MobileCommand browser site, you can access all your First Command Bank accounts, including Business OnCommand™ accounts. Using the MobileCommand downloadable app, you can access your First Command Bank checking, savings and Visa® credit card accounts. Business OnCommand is not available with the downloadable app.
How do I make a deposit using MobileCommand?
Here’s a sample of what your endorsement should look like:FOR DEPOSIT ONLY
First Command Bank
When endorsing your check, it’s important that FOR DEPOSIT ONLY be printed on one line using dark ink.
How do I sign up for OnCommand online banking?
It's easy to sign up for OnCommand online banking.
How do I sign up for Deposits On Command?
Deposits On Command is free to qualified First Command Bank customers. To be eligible for this service you:
To register for Deposits On Command:
Why do I have to register through OnCommand online banking if I will only make deposits with my mobile device?
For the security of your accounts, the Mobile Deposit feature can only be activated through OnCommand and you must qualify to use the remote deposit service.
Why am I getting an error message when I try to log in to the MobileCommand downloadable app?
If you have used the app before you may have entered your user id and/or password incorrectly. If the problem continues after a second attempt, please contact Customer Care at 888.763.7600 to confirm your log in credentials.
What happens if I enter incorrect log on credentials (user id and password) in MobileCommand?
If you enter an invalid user id and/or password, you will receive an error message. You will be locked out of MobileCommand, as well as OnCommand, after three invalid attempts. For assistance with unlocking your account, please call Customer Care at 888.763.7600.
Can my MobileCommand session time out?
Yes, your MobileCommand session will time out after 15 minutes.
What should I do if I lose my phone?
MobileCommand is highly secure, using industry-standard SSL encryption to prevent the interception of information. If you ever lose your phone:
If you don’t have easy access to the Internet, you can call us at 888.763.7600 for assistance in changing your password.
Monitor your accounts closely and notify us immediately if you believe that unauthorized transactions have occurred. Report the loss of your phone to your wireless service provider as soon as possible and ask that the lost phone be disabled.