Whether you bank online, by phone or mail, or stop in to visit with us personally, your banking experience and the security of your financial and personal information are very important to us.
In addition to the everyday security measures described below, First Command Bank will, from time to time, alert you to issues and events that may be relevant to your privacy and information security as they become known to us.
We employ a variety of online banking security features — some evident to you, some that work in the background — to help protect your account information when you bank online with OnCommand. For example, we employ a two-step log-in procedure that, upon your submission of your User ID, displays your preselected personal security image to enable you to confirm that you're entering our secure site before you enter your password. In the background, we use the latest encryption technology to ensure security on your transactions. And we employ activity monitoring and “challenge” questions to confirm your identity, should unusual activity on your account be identified.
Likewise, you’ll enjoy password protection of your First Command Bank Platinum or Classic Visa® card when making online payment transactions at participating online merchants, thanks to the free "Verified by Visa" service.
If any potential fraud is detected on your MasterCard debit card, our Fraud Center will notify you by email, text message and an automated phone call. Text alerts will only be sent to you in the event of suspected fraud and are not subject to fees by your mobile carrier*.
If you have any questions about our fraud protection, call us toll-free at 888.763.7600
*To receive text alerts, you must have a United States phone number and your mobile carrier must be listed as (or a subsidiary of) one of the following: AT&T, Verizon, Sprint, Boost, Virgin Mobile or T-Mobile.
First, know that First Command Bank will never ask for sensitive financial or personal information, such as account numbers, passwords and Social Security numbers, in an e-mail message. Unsolicited “spoof” e-mails requesting such information are a typical ploy in “phishing” – fraudulent techniques used by online impostors to “fish” for, or lure you into supplying, financial account credentials and personal information.
Account numbers, passwords and Social Security numbers are also often sought by impostors to commit identity theft, which can damage your credit and cost you countless hours and dollars in the effort to restore your good name.
Visit the USA.gov Scams and Frauds page frequently to ensure that you are aware of — and can protect yourself from— common scams and frauds, including housing scams, identity theft and general online safety.